Policies

Product Disclaimer

Because all udderLOVE products are handmade, differences in appearance, weight, and size may exist between the photos and the actual product you receive.

Inventory Disclaimer

In addition to this website, the products in udderLOVE’s inventory are marketed through other avenues including local pickup, boutiques and craft fairs. Online inventory is updated as quickly as possible. While uncommon, it is possible that a product purchased online may have already sold through another avenue. In these circumstances, the online purchaser will be immediately contacted and a refund will be immediately issued unless another resolution is arranged in agreement with the purchaser.

Response Time

udderLOVE is single-handedly owned and operated. While most inquiries receive responses by the next business day, please allow 2-3 business days for all messages, email and voicemail.

Payment

All payments are processed using PayPal’s highly secure online merchant processing system. A PayPal account is not required to make a purchase. Visa, Mastercard, American Express and Discover are all accepted using PayPal’s PCI-compliant system. As transactions are processed by PayPal, at no time is your payment information stored on my servers or accessible by anyone other than PayPal. For more information, please refer to PayPal’s Policies available at https://www.paypal.com/us/webapps/mpp/paypal-safety-and-security.

Shipping

All shipped orders will be charged a flat $5.95 shipping fee and are sent via USPS Priority Mail. All orders that do not include custom products will be shipped within 1-2 business days. All custom orders require 6-8 weeks to allow for processing and natural product curing to ensure the highest quality soaps unless otherwise agreed. Please contact me PRIOR to placing your order if you have special shipping requirements.

Coupon Codes

Please ensure your coupon code is entered correctly at the time of purchase. You will see the discount immediately applied to your purchase total. Coupon codes cannot be applied after an order has been processed.

Local Purchases

Local friends, family and udderLOVERS: If you know me or live in the area and prefer to meet with her to pick up your soaps, please select Local Pickup at checkout to bypass shipping.

Cancellations

Please check your order carefully before you check out. Please contact me immediately to cancel or alter your order. Order cancellations will be permitted only up to when the shipping label is created.

Returns

All udderLOVE products with the exception of custom orders come with a 30-day money back guarantee. Simply return the unused merchandise with a copy of your receipt or sales invoice for a full return of your purchase price (excluding shipping costs). Please contact me immediately if you do not receive your order within the allotted time, if the package you receive is damaged or incorrect, or if you have any other concern regarding an order.

Privacy

I will never share your personal information with anyone. As payment processing is handled via PayPal, sensitive payment information entered online is encrypted & transmitted using SSL technology. At no time is your payment information stored on my servers or accessible by anyone other than PayPal. For more information, please refer to PayPal’s Policies available at https://www.paypal.com/us/webapps/mpp/paypal-safety-and-security.